Privacy Policy
Your privacy is a top concern for us. We want you to get the most out of Sawbones' Web site. Having a truly personal experience entails sharing some personal information with us and we want you to feel comfortable and trust that we make every effort to protect your confidentiality. Please take a few minutes to read our complete policy so you can understand how information is used and the specific measures we take to protect your personal information.
Short Version
- We collect anonymous statistics about your visit, like which of our pages you viewed to help us improve the overall experience of our site and products.
- Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
- Your data is protected through various security means that you can read more about below.
- If you sign up with us (by creating an account) we take great care to keep your information safe and we’ll never share it with others without your express permission.
- We never share your data with 3rd parties except to help us deliver our own services.
These are just the key points. If you would like more details, please see below:
Our Pledge to You
- We will do our very best to protect your personal privacy.
- We will never sell your personal information to anyone.
- We will never individually identify you to third parties without your consent.
- We will clearly state why we are collecting personal information and how it will be used.
- We will keep this policy as well as our privacy practices and systems up to date.
- You have control over how your personal information is used.
- You can inspect and edit your complete personal profile.
Measuring our Visitors
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
You can learn more about Google Analytics or opt out if you wish.
If You Create an Account
When you sign up for any of our services, we will record specific personal information about you, such as your name and email address and other information that allows us to provide our services to you.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.
We also log account and transaction history for accounting purposes, and to monitor our business activities.
Security
We have installed a number of security measures to protect the confidentiality of your personal information:
- Sawbones has developed a registration/sign in process so that your personal profile is password protected. You are the only one who has access to your personal information. You should always log out when you’re done with your session to ensure that others cannot access your account.
- Your membership information lives on a separate database server that sits behind this firewall. We safeguard your information with an encryption technology called Secure Socket Layer (SSL). SSL encryption protects any personal information you send over the Internet by making it difficult for that information to be deciphered by any systems other than the ones we use at Sawbones.
- Sawbones has developed a registration/sign in process so that your personal profile is password protected. You are the only one who has access to your personal information. You should always log out when you’re done with your session to ensure that others cannot access your account.
Email and Communication
We may send you email notifications regarding our service (such as invoices, reminders and notifications) or which you have specifically requested (such as newsletters). You have the ability to opt out of newsletters at any time but the notifications are part of the service we provide to keep you updated about your orders.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
IP Addresses
An Internet Protocol address is a unique string of numbers assigned to your computer by your Internet Service Provider (ISP). All computers must have an IP address in order to connect to the Internet. This address may be the same every time you log on or a different number may be assigned each time you connect. User IP addresses are used by our Web server logs to count the number of users who visit different pages. We do not use this IP information in any other system.
Cookies
Sawbones uses cookies only for your convenience, to allow you to easily move through "members-only" pages after login once per session. Without cookies, you would need to log in each time you browse to another members-only page.
A "cookie" is a small line of text that is stored with your Web browser when you visit a cookie-enabled Web site. The text can contain an identification code (such as "userID=28347234") or user preferences (such as "myFont=Helvetica"). As you browse the Web, cookie-enabled sites will send cookies to your browser along with Web pages; your browser has options that will let you control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you.
If your browser is set to reject cookies, cookie-enabled Web sites will not recognize you when you return. This provides you with anonymity, but it also makes it very difficult to offer you customized services. It is also less secure than using cookies, because all of your specific data must be sent to the Web site each time you view a page. Accepting cookies means your private data can stay at the Web server, and the only information going over the Internet is your ID cookie.
If your browser is set to accept cookies, any cookies that are sent to your browser are stored in your computer for a period of time. A "session" cookie is stored only in your computer's working memory ("RAM"), and only lasts for your browsing session. When you close all of your browser's windows, or when you shut down your computer, the session cookie disappears forever. A "permanent" cookie is stored on your computer's hard drive until a specified date (could be tomorrow, next week or 10 years from now). Permanent cookies stay on your computer until either: a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them.
You can read more about cookies here.
Information Collected by Sawbones
You're not required to submit any personal information to use the Sawbones Web site when you are not logged in to your registered account. However, you may choose to join Sawbones to save time when you place orders and to provide you with a more personalized experience. If you wish to take advantage of these membership services, we will ask you to provide us with some personal information.
We collect information in the following areas:
Registration
What Information Is Collected
E-mail address, password, first name, and last name, customer number.
How the Information Is Used
Registration information is primarily used to provide you with a more personalized experience and to create a secure environment for you to share personal information. The information may be used for general reporting, but you will never be personally identified.
E-mail address is required for login and is used to send you a registration confirmation message or to contact you when necessary (for example, if there's a question about your order).
Password is required for login. It’s your key to access your personal information on Sawbones.com. You are the only one who has access to your password. We recommend that you keep any references to it in a safe place, choose a password that would be hard for others to guess (don't use anything obvious, like your birthday), and change it often.
First and last name are used to personalize your experience at Sawbones.com.
Customer number gives you access to your company’s proprietary products list and allows you to use Purchase Orders.
Online Orders
What Information Is Collected
Shipping information including: First name, middle initial, last name, company/care of, address 1, address2, city, state/province, zip code, country, phone, phone extension, fax, shipping preference, your shipping account number, comments/questions.
Billing information including: First name, middle initial, last name, company/care of, address 1, address2, city, state/province, zip code, country, phone, phone extension, fax, name on credit card, credit card type, credit card number, purchase order number.
Order history including: Products ordered online, quantity, price.
How the Information Is Used
Shipping information, billing information, and order history are collected only to make placing orders easier for you. It will save you the hassle of entering all the necessary information each time you place an order.
We may use the contact information such as e-mail, phone or fax to contact you if we have questions about your order.
We save your order history so you can view past order details and check order status.
E-mails You Send Customer Service
What Information Is Collected
Your e-mail comments and questions.
How the Information Is Used
All user comments and questions are archived and available for employees to read and learn from. Our Customer Service staff may redirect your questions to the Sawbones' experts or staff best suited to answer them. We may quote a user publicly, but only with prior consent from the user.
Your Frequent Orders
What Information Is Collected
Products that you order most frequently.
How the Information Is Used
We save a list of products you order frequently in order to save you from having to search for products each time you come to our site. Products are saved to you list only when you elect to save them.
We may use the contact information such as e-mail, phone or fax to contact you if we have questions about your order.
We save your order history so you can view past order details and check order status.
Your Frequent Orders
What Information Is Collected
Products that you order most frequently.
How the Information Is Used
We save a list of products you order frequently in order to save you from having to search for products each time you come to our site. Products are saved to you list only when you elect to save them.
Children
We do not sell products to, or allow registration for, anyone under 18 years of age.
External Links
Sawbones contains links to other Web sites for your benefit. We are not responsible for the privacy practices or the content of other sites. We recommend that you carefully read their privacy policies, especially if you’re asked to supply personal information.
Partner Relationships
We don't currently share data with anyone. If we partner with another company, then:
- Sawbones has developed a registration/sign in process so that your personal profile is password protected. You are the only one who has access to your personal information. You should always log out when you’re done with your session to ensure that others cannot access your account.
- Your information will not be shared with them unless you explicitly opt-in to the program.
- Their use of your information will be governed by this privacy policy.
- This privacy policy will be updated to reflect the new relationship.
Choices/Opt-In and Opt-Out
We do not send you any information you don't specifically request, other than an initial welcome message we e-mail when you join Sawbones.
It's up to you to decide what, if any, information you wish to provide us. If you do provide us with personal information, we allow you to update or modify that information at any time.
All you have to do is click on the link to Your Account located near the top of all pages on the site. Your Account page provides you with a variety of links to update your information.
If you want to have your entire account deleted, e-mail us at info@sawbones.com. Or send mail to:
Pacific Research Laboratories
P.O. Box 409
Vashon, WA 98070
USA
Contact Us
If you have questions about our privacy policy and practices contact us at info@sawbones.com. Or send mail to:
Pacific Research Laboratories
P.O. Box 409
Vashon, WA 98070
USA
Cookie Policy
Introduction
What is a cookie?
Cookies are text files that may – depending on your settings – be stored on the hard drive of your device (be it a computer, tablet, mobile phone or any other device that can access the internet) when you visit a website or click on an advertisement. Cookies are used to identify the device on which they are saved and are operational for a limited period of time.
What are the cookies issued by our site used for?
There are many different types of cookies that may be saved on your device while browsing most commercial websites. Sawbones uses three types on our site. The intended purpose of each of these types of cookie is described below.
Technical cookies
Technical cookies are necessary to browse our site and access the various products and services that are available. They are used to:
- Optimize the presentation of the website in line with your device's display preferences (language used, screen resolution, operating system, etc.)
- Allow you to access personal areas (such as your user account or content that is reserved for you) on the basis of the information that you provided when creating your account
- Remember some information relating to forms that you have filled in on our website
- Compile statistics measuring visits to and use of our site
- Implement certain security measures
These cookies must not be deactivated. If they are, you will have problems accessing the site and its services.
Audience-measuring cookies
Audience-measuring cookies are issued by us and/or our technical service providers in order to measure the number of people accessing our various types of content. These cookies are also used to identify any potential navigation problems and thus improve the website's usability. These cookies produce only anonymized statistics and do not provide information on individual visitors.
Social media and partners' cookies
Social media and partners' cookies allow you to share our site's content with other people or tell people what you think about content on the site. A number of sharing buttons are integrated into our site using third-party applications that could issue this type of cookie. This is true, for example, of Facebook's "like" and "share" buttons, as well as the "Twitter", "Google+", "YouTube" and "Instagram" buttons. The social network providing the button in question may be able to use that button application to identify you, even if you do not click on the relevant button while visiting our site. Indeed, that type of button application may allow the relevant social network to see your browsing activity on our site if your account with that social network is active on your device (i.e. an open session) while you are browsing our site. We suggest you consult the privacy policies of those social networks to see what browsing information acquired via such button applications is ultimately used for (as regards advertising, for example). Those privacy policies should allow you to indicate your wishes to the relevant social network in respect of cookies, notably by adjusting the settings on your user account
Your options regarding cookies
Acceptance or blocking of cookies
You can choose to activate or deactivate some or all of the above-mentioned cookies at any time (with the exception of technical cookies necessary for the functioning of the site) by following the instructions below. You can accept or block cookies on a case-by-case basis, or you can block all cookies. Please note, however, that changing your settings in this way may affect your access to content and services on our site that require the use of cookies. We suggest, therefore, that you adjust the settings on your browser on the basis of the intended purpose of the various cookies. We will not accept any responsibility for any consequences relating to improper functioning of our services where it results from our inability to save or consult cookies necessary for the functioning of those services or if you have blocked or deleted those cookies. If you consent to the saving of cookies contained in content that you have accessed, those cookies will be stored temporarily in a dedicated location on your device. Please note that you can also adjust the settings on your browser so that it indicates the cookies that are being stored on your device and asks you whether you want to accept them.
Adjusting your settings on different browsers
When it comes to the management of cookies, each browser is set up in a different way. This will be covered by your browser's help menu, which will tell you how to adjust your cookie settings. Click on the relevant link below to access detailed information regarding cookie settings – should your browser not be mentioned here, we invite you to look into the possibilities such a browser offers to adjust your cookie settings:
Other ways to block cookies
Depending on the type of cookie, there are other ways of managing cookies that do not involve adjusting your browser's settings.
Blocking audience-measuring cookies
Audience-measuring cookies have been placed on our site by Google Analytics. You can block these specific cookies by clicking on the deactivation link below, downloading the add-on and installing it on your browser. This add-on is compatible with the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.
Google Analytics deactivation link: Deactivate Google Analytics
Please note that the add-on will save a cookie on your device, but that cookie will be used only to prevent your browser from transmitting data to Google Analytics.
For more information on deactivating Google Analytics and installing the browser add-on, click here: Browser add-on to deactivate Google Analytics
For more information on Google Analytics' privacy policy, click here: Safeguarding your data
Blocking social network cookies
To block cookies used by social networks (e.g. via sharing buttons), follow the instructions in the links below:
You can contact us at:
SAWBONES
10221 SW 188th Street
PO Box 409
Vashon Island, Washington 98070
USA
Warranty
Pacific Research Laboratories/Sawbones Warranty and Return Policy
Sawbones is committed to your 100% satisfaction on every product sold. We guarantee all products against manufacturing defects in materials and workmanship. If you are not satisfied with the purchase of our products, you can return the product for a replacement within one year of purchase or a refund within one year of the purchase. This policy excludes custom products or products purchased through a third party reseller. A custom product is defined as a product that is made-to-order for a company or organization.
Product returned within one year of purchase for manufacturing defects will be replaced or repaired at Sawbones’ upon approval.
Products damaged during shipment will need to be addressed by the shipping company.
In the case of a customer mis-order, Sawbones must be notified within 7 days of receipt and a 10% restocking fee will be charged.
Governing Law; Limitation of Liability; Dispute Resolution
(a) This Agreement and all Work Orders shall be governed by, and shall be construed in accordance with, the laws of the State of Washington, excluding any conflicts of law provisions.
(b) THE LIABILITY OF PRL UNDER THIS WARRANTY IS LIMITED TO REPLACEMENT OF ANY DEFECTIVE PRODUCTS OR, AT PRL’S SOLE OPTION, A REFUND OF THE COST OF ANY DEFECTIVE PRODUCTS. IN NO EVENT WILL PRL BE RESPONSIBLE OR LIABLE FOR ANY PUNITIVE, EXEMPLARY, MULTIPLIED OR CONSEQUENTIAL DAMAGES OF ANY CUSTOMER OR ANY ATTORNEYS’ FEES OR COSTS INCURRED BY ANY CUSTOMER.
(c) Any dispute, controversy or claim arising out of or related to this Warranty shall be resolved in accordance with the following:
1. Subject to Section 2 below, any dispute that might arise between the parties relating to or arising from this Warranty shall be settled by binding arbitration in accordance with the then prevailing Commercial Arbitration Rules of the American Arbitration Association (“AAA”), except where those rules conflict with this provision, in which case this provision controls. Arbitration shall be conducted before a single arbitrator selected from the AAA’s National Roster of Arbitrators. Each party shall have the right to meet and interview the potential arbitrator(s) for no more than one hour each prior to the selection of an arbitrator. The arbitration shall be held in Seattle, Washington and Customer and PRL irrevocably consent to arbitrate in said location. The arbitration shall be conducted in English. In rendering the award the arbitrator must apply the substantive law of Washington (except where that law conflicts with this clause); however, the interpretation and enforcement of this arbitration provision shall be governed by the Federal Arbitration Act. The arbitrator shall render a written opinion setting forth findings of fact and conclusions of law with the reasons therefor stated. Under no circumstances shall the arbitrator award damages in excess of or inconsistent with the limitations of liability set forth above. Any court with jurisdiction shall enforce this clause and enter judgment on any award. PRL and Customer will agree upon, within 45 days after arbitration is initiated or, if they fail to agree, the AAA will design, procedures that they will follow to assure that the arbitration will be concluded and the award rendered within no more than eight months from selection of the arbitrator.
2. Prior to initiation of arbitration, the parties must attempt nonbinding mediation, within a period of 45 days after the request for mediation, in accordance with The CPR Mediation Procedure then in effect of the CPR Institute for Dispute Resolution (CPR), except where that procedure conflicts with these provisions, in which case these provisions control. Each party shall have the right to meet and interview the potential mediator(s) for no more than one hour each prior to the selection of a mediator. The mediation shall be conducted in Seattle, Washington and shall be attended by a senior executive with authority to resolve the dispute from each party. In no event shall mediation delay commencement of arbitration for more than 45 days or interfere with the availability of emergency relief.
3. The arbitration and mediation proceedings shall be confidential and neither party shall publicize the nature of any dispute or the outcome of any mediation or arbitration proceedings except to the extent required by law, provided in such case the party required to make any disclosure informs the other party of such requirement to allow the other party to seek a protective order. The mediator or arbitrator, as the case may be, shall issue appropriate protective orders to safeguard each party’s confidential information.